Last Updated: 17th July, 2015

Welcome to TRENVA ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our multivendor e-commerce platform located at trenva.co ("Website" or "Platform").

By accessing or using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Website.

1. Definitions

• User: Anyone who browses or uses the Website, including Buyers and Vendors.

• Buyer: A user who purchases goods or services from the Website.

• Vendor/Seller: A registered user who offers goods or services for sale on the Website.

• Products: Items listed by Vendors for sale on the Platform.

2. Account Registration

• You must be at least 18 years old to register and use the Platform.

• Users must provide accurate and complete information during registration.

• You are responsible for maintaining the confidentiality of your account credentials.

• We reserve the right to suspend or terminate your account if any information is found to be false or misleading.

3. Role of [Your Website Name]

• We act as a marketplace to connect buyers and vendors.

• We do not own, control, or sell any product listed by Vendors.

• We are not a party to any transaction between Buyers and Vendors and are not liable for any disputes arising from such transactions.

4. Vendor Responsibilities

• Vendors must ensure their listings are accurate, lawful, and not misleading.

• Vendors are responsible for order fulfillment, delivery, quality assurance, and after-sale service.

• Vendors must comply with all applicable laws and regulations, including consumer protection, intellectual property, and tax obligations.

5. Buyer Responsibilities

• Buyers must review product descriptions and seller ratings before making a purchase.

• Buyers agree to make payments using approved methods provided on the Platform.

• Buyers are responsible for providing accurate delivery information.

6. Payments and Fees

• All transactions must be made through our Platform using authorized payment methods.

• We may charge a commission or transaction fee to Vendors. Details will be shared during Vendor onboarding.

• Prices listed must include all applicable taxes, fees, and shipping costs unless stated otherwise.

7. Shipping and Returns

• Shipping timelines, methods, and costs are set by each Vendor.

• Return and refund policies may vary by Vendor. Buyers must review each Vendor’s policy before purchasing.

• Vendors must honor their stated return, refund, and warranty policies.

8. Prohibited Activities

You agree not to:

• Use the Platform for any illegal or unauthorized purpose.

• Post or sell counterfeit, stolen, or prohibited goods.

• Infringe upon the intellectual property rights of others.

• Interfere with or disrupt the Platform or its services.

9. Intellectual Property

• All content on the Platform, including logos, graphics, and trademarks, are owned by [Your Website Name] or its licensors.

• Vendors retain ownership of their product images and descriptions but grant us a license to display them on the Platform.

10. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

• We do not guarantee the accuracy, quality, or legality of products listed by Vendors.

11. Termination

• We may suspend or terminate your account at any time without notice for violation of these Terms.

• You may deactivate your account by contacting us at [support@yourwebsite.com].

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country / Jurisdiction]. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City/Country].

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform after any changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:
Email: support@trenva.com
Phone: +123456789